Privacy Policy

Swift Lane Logistics Ltd.

Effective Date: July 13, 2026

Swift Lane Logistics Ltd. (“Swift Lane Logistics,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers, partners, website visitors, and users of our mobile applications and logistics services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, shipping services, package forwarding services, customer support channels, and other related services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Full name

  • Residential and delivery addresses

  • Email address

  • Phone number

  • Government-issued identification information where required

  • Date of birth where necessary for customs compliance

  • Business or company information

  • Payment and billing information

1.2 Shipment Information

To provide logistics and shipping services, we may collect:

  • Sender and recipient information

  • Package descriptions

  • Package dimensions and weight

  • Shipment tracking details

  • Customs declarations and documentation

  • Delivery instructions

1.3 Technical Information

When you visit our website or use our mobile applications, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Operating system

  • Mobile device identifiers

  • Application usage data

  • Website interaction data

  • Location information where enabled

1.4 Communication Information

We may collect information when you:

  • Contact customer support

  • Submit inquiries

  • Participate in surveys

  • Send emails or messages

  • Engage with us on social media platforms

2. How We Use Your Information

We use your information to:

  • Provide shipping and logistics services

  • Process and manage shipments

  • Facilitate package tracking

  • Verify customer identity

  • Process payments and billing

  • Communicate shipment updates

  • Provide customer support

  • Improve our services and user experience

  • Comply with legal and regulatory requirements

  • Prevent fraud and unauthorized activities

  • Conduct analytics and business reporting

  • Send service-related notifications

With your consent, we may also send promotional offers, newsletters, and marketing communications.

3. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Protection of vital interests

4. Sharing of Information

We may share your information with:

Service Providers

Third-party providers that assist with:

  • Payment processing

  • Cloud hosting

  • SMS and email notifications

  • Customer support services

  • Analytics services

  • Technology infrastructure

Logistics Partners

Shipping carriers, customs authorities, freight partners, and delivery agents involved in transporting and delivering your shipments.

Legal Authorities

Where required by law, regulation, court order, or governmental request, we may disclose information to:

  • Customs authorities

  • Regulatory agencies

  • Law enforcement agencies

  • Courts and tribunals

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction.

We do not sell personal information to third parties.

5. International Data Transfers

As a logistics company operating across multiple countries, your information may be transferred to and processed in jurisdictions outside your country of residence, including the United States and other countries where our partners operate.

We implement appropriate safeguards to protect such transfers in accordance with applicable laws.

6. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

  • Destruction

Security measures may include:

  • Encryption technologies

  • Secure server infrastructure

  • Access controls

  • Multi-factor authentication

  • Security monitoring and logging

  • Regular security assessments

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

Our website and applications may use:

  • Cookies

  • Web beacons

  • Analytics tools

  • Similar tracking technologies

These technologies help us:

  • Improve website functionality

  • Understand user behavior

  • Enhance customer experience

  • Measure service performance

You may manage cookie preferences through your browser settings.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children in violation of applicable laws.

11. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties and encourage users to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Swift Lane Logistics Ltd.

Email: privacy@swiftlanelogistics.com

Customer Support: support@swiftlanelogistics.com

Website: www.swiftlanelogistics.com

Address: Accra, Ghana

If you believe your privacy rights have been violated, please contact us immediately so we can investigate and address your concerns.